Returns & Exchange

Message us within 48 hours of delivery and we will replace or refund if:

• The bottle arrived broken, leaking or with a damaged sprayer.
• You received a different fragrance than the one you ordered.
• The seal was already broken when the parcel reached you.
• An item from your order is missing.

• Bottles that have been opened, sprayed or used — this is a hygiene rule and it applies everywhere.
• Requests raised more than 48 hours after delivery.
• Products bought from anyone who is not us.
• "I did not like the smell" — fragrance is personal, and we cannot resell an opened bottle.

If you are unsure which fragrance suits you, order a Tester Box first, or message us and we will help you choose before you buy a full bottle.

• Send us a WhatsApp message within 48 hours of delivery.
• Include your order reference (it starts with ASQ-), a photo of the parcel, and a photo of the problem.
• Keep the box and packing material until the claim is settled — the courier may ask for it.
• We respond within one working day with a replacement, a refund, or an explanation.

Since all orders are cash on delivery, approved refunds are sent back by bank transfer, Easypaisa or JazzCash to the account you tell us, usually within 3–5 working days of the returned parcel reaching us. Delivery charges are refunded only when the fault was ours.

If your bottle qualifies for a claim and you would rather swap it for a different fragrance, we can do that instead of a refund. If the new bottle costs more, you pay the difference to the rider; if it costs less, we return the difference.